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Returns

Return Policy

We want you to be completely satisfied with your purchase.  Should that not be the case, Flashback Limited accepts returns within 30 days of shipment of your item(s).

  • Email sales@flashbackltd.com for return questions or to start the process.
  • Returns must be in new condition (unopened, unused) for full refund (excluding any shipping costs paid). Return shipping is the responsibility of the buyer.
  • If the item you received is incorrect, defective, or damaged, Flashback Limited will provide a pre-paid shipping label for return, and will provide either a replacement or a full refund (at the buyer's choice).
  • Refunds will be returned to the original method of payment.

During the holidays, anything purchased from November 1st to December 31st qualifies for extended returns: contact us before January 31st.  All holiday returns follow the above guidelines.

SHIPPING

After contacting us at sales@flashbackltd.com, mail your product to:
Flashback Limited
2115 Stone School Circle
Ann Arbor, MI 48108

If you are shipping an item (or items) over $75 in value, we recommend using a shipping service with tracking, or purchasing shipping insurance. Due to circumstances beyond our control, Flashback Limited cannot guarantee that we will receive your returned item.